Hello!
Thank you for your feedback. We are sincerely sorry that you had some difficulties while using our service. We hope that a detailed explanation of the situation will change your mind, you will continue to use our service, feel all the benefits and advantages and in the future you will not have any difficulties.
The process of order confirmation and cashback crediting is automatic and as soon as the store sends the corresponding confirmation, the order status changes to "Credited". The store needs time for crediting, for complete confidence that the parcels will not be returned, for the order confirmation process and other technical delays that may occur.
Don't worry, if you have placed orders according to all the rules for making purchases, the cashback will definitely be credited to your balance. We advise you to confirm orders faster, after receiving the parcels, confirm receipt in your personal account Aliexpress, this can speed up the process of confirming orders.
According to the data from your personal account, the problem with the loss of cashback from the Rozetka store has already been resolved in your favor.
If you have any questions or suggestions regarding our service, please contact us. Have a nice day!
Sincerely,
LetyShops team